In our first-ever conference, the ResearchOps Community brings you ReOpsConf 2022. A full day of learning and growth dedicated to the field of Research Operations.
Recognizing our global community, we are bringing you a hybrid event this year. Sit back, relax and watch from the comfort of your own home, or grab your in-person ticket and be one of 300 folks to attend IRL in Brooklyn.
In four years of gathering together, ReOpsConf is our moment to meet in-person or online, and we are so excited to see all of your faces!
In-person tickets include access to all conference talks and events, as well as food and non-alcoholic beverages.
Purchasing four or more in-person tickets? Reach out to our team at firstname.lastname@example.org for a discount.
Want to attend the in-person event but can’t make the sticker price work? Apply for a Name Your Price ticket!
Fill out the form below with a suggested ticket price and our team will do our best to make it work. These tickets will run out quickly, so apply today to avoid disappointment!
Can’t make it to the in-person event? Join us virtually instead.
Our team will be live- streaming ReOpsConf 2022 to our community members around the world for free.
First of all, we want to make it very clear that everyone is welcome and encouraged to apply to speak at ReOpsConf 2022. No previous public speaking experience? No problem. Have a few talks under your belt or been around the block a few times? We love that too.
This year we’re looking for ideas around: how ResearchOps can help address issues of bias, ethics, and legality in research; scaling the impact of research remotely; and how to transition into the field of ResearchOps.
Applications close on Monday March 7 at 11:59pm PST. All applicants will hear back from a member of our team by Friday March 11. Thank you to all those that apply!
9:00 am - 10:00 am
10:00 am - 10:15 am
10:15 am - 10:45 am
Emma Boulton Research Leader
Being a Research Leader can be tough at the best of times and this past two years has been utterly exhausting. Our already overloaded researchers have taken on even more tasks. We’ve pivoted from in person research to remote research, we’ve had to on-board new tools, new processes and new people. All whilst working remotely with the fear of illness. Many of us are burnt out and exhausted. Whilst we have been supporting our teams who has been supporting us as Leaders or Ops people? What or who has been our constant companion throughout all of this? THIS community! In this talk, Emma will tell you about the ways she has leveraged the research communities she’s worked with for operational impact.
Emma Boulton previously led the User Research team at Babylon Health. She's been working in commercial Research for longer than she cares to admit and has been focused on leading and supporting design and research teams for over 10 years. Her first foray into Ops was when she was the Studio Manager for the boutique design studio she ran with her husband. Emma was previously a member of the Research Ops board (you could call her an aged cheese) and is best known for authoring the ‘Eight Pillars of User Research’, the ResearchOps Community’s most read Medium post of all time.
10:45 am - 11:15 am
Talk and Live Q+A
Andy Garber-Browne DesignOps Program Manager
Carolyn Morgan UX Researcher at Cisco
Selecting the right research tool is hard. We wanted to make the tool evaluation and selection process easier and save hundreds of hours for researchers, ReOps specialists, and those who support research, by creating a database of tools according to what types of teams and industries use them. We cover the toolbox building process from beginning to end, from testing design concepts and surveying researchers and ResearchOps practitioners. And we’ll walk you through the community project, some of the results, and how to use the resource yourself.
Andy is a Vice President and Design Operations Program Manager in JPMorgan Chase & Co.’s Global Technology department. He supports an Employee Experience organization and works hard to make a few hundred designers and researchers’ lives better. Over the past 10 years he has worked for the firm’s Corporate and Investment Bank and the Corporate Line of Business in creative roles. He has a passion for Interaction Design, User Experience Research, and Web Development. A former US Army Captain, he likes to say that he brings good order and discipline to the field of design.
Carolyn is a political scientist turned UX researcher, who is obsessed with systems and processes. Currently she uses those skills at Cisco, where she’s working on malware protection software and helping security practitioners protect our computers and networks. Prior to that, Carolyn drew from her academic experiences both as a researcher and scholar to lead UX research projects at OCLC, a global library cooperative responsible for WorldCat and publishing the Dewey Decimal System. She can’t wait to share the results of the 2022 Re+Ops Tools Census and introduce the plans Re+Ops has for future toolbox work.
11:15 am - 11:30 am
11:30 am - 12:00 pm
Talk and Preset Q+A
Alice Kiernan Research Operations Lead at Department for Education, England, UK
Lucy Sutton User Research Operations Lead at Department for Education, England, UK
Whatever the size or maturity of your organization, implementing ReOps can be an intimidating task. Where should you start? How do you get the right people onboard? Or, do you already have a ReOps team in place, but you’re lacking direction? Join us as we discuss the 5 things we learned at the UK Department for Education when we built a ReOps function for over 100 User Researchers. We’ll explore what not to do (we know because we did it!), how to get started, and how to ensure your ReOps team delivers value long into the future.
Alice is a User Research Operations Lead and user researcher at the Department for Education, England, UK. Previously, Alice worked in marketing and communications for local government before moving into user research where she quickly saw the need for ReOps. Working with the Head of User Research to establish the ReOps team, Alice has been there from the start of the department’s ReOps journey and looks forward to sharing insight, inspiration and reassurance to anyone at the beginning of their ReOps journey.
Lucy is a Research Operations Lead at the Department for Education, England, UK. She’s helped build ReOps from the ground up for a community of over 100 user researchers. One of her proudest achievements is co-founding a cross-government community of over 150 ReOps professionals. She’s excited to share her journey of ReOps in the public sector and talk about how ReOps work at scale.
12:00 pm - 12:30 pm
Talk and Live Q+A
Kasey Canlas Research Operations Manager at Genesys
With new Data Privacy laws frequently emerging, such as GDPR and the more recent Schrems II court decision, it can be challenging to evaluate your research practice to see if current processes are compliant. It is crucial to document the necessary PII in your processes to provide the safeguards when needed. My talk would give actionable steps for the audience to take to build a secure data-privacy-compliant research practice, such as how to evaluate existing processes, what information needs to be documented, along with essential steps and best practices to add to your strategy.
Kasey Canlas leads UX Research Operations at Genesys, a global leader in cloud customer experience and contact center solutions. Kasey previously led UX Research Operations at McGraw Hill, a leading global provider of digital products and services. While she's always cared about protecting research participants, the recent updates to data privacy laws led her to examine the current research processes to establish safeguards and best practices around handling participants’ data. Kasey is excited to share her experience identifying potential data privacy issues and finding solutions for compliant research practices.
12:30 pm - 2:00 pm
2:00 pm - 2:30 pm
Benson Low Sr. Manager, Research and Design Ops at REA Group
Affecting Change with Knowledge
Benson Low is leading and scaling the UX Research practice at REA Group. For over 20 years, he led design teams across Australia with recent years help established UX Research practice at Australia Post and built user research as a core capability across key products and initiatives. Today at REA Group, he leads design capabilities on Design Ops, UX Research and Content Design, maturing for impactful outcomes. Benson is also a board member of the ResearchOps community, organising workshops, meetups, and have been part of other global projects.
2:30 pm - 3:00 pm
Talk and Live Q+A
Jacob Burghardt Author and Consultant at IntegratingResearch.com
As research teams aggregate and synthesize research within research repositories, they eventually confront the reality that just because insights are more available, they are not guaranteed to have impact on product. Some product people will become repository lead users – logging in from remote offices to stay connected to info about the people they are striving to serve. However, many decision makers in evolving product organizations will become ‘distant’ from past research studies, and they will require new touch points with ‘old’ insights in order to shift their thinking and their roadmaps. In this talk, I provide ideas on how research operations can overcome common barriers on the pathway from accumulated insights to launched advancements.
Jake Burghardt (he/him) writes about Research Operations and research repositories at IntegratingResearch.com. Previously, Jake spent 6 years as a Principal Researcher and Principal Product Manager at Amazon, where he owned insight initiatives in Amazon’s Retail and Alexa divisions. He’s passionate about evolving how tech companies plan in order to better incorporate known insights into their processes. Jake is excited to share some learning and new ideas on the topic of moving insights forward in product development over the long haul.
3:00 pm - 3:30 pm
Talk and Live Q+A
Emily DiLeo Sr. Design Research Specialist at SAP
Implementing a research repository requires a shift in behaviors and beliefs. In short, a cultural shift. Drawing upon my background as an ethnographer and archivist, I will talk about knowledge management behaviors that are key to this shift. I will focus on practices that will help you organize, describe - and ultimately - tell the story of your research studies.
Emily recently joined the research operations team at SAP. A recent pivot from library science and ethnography, Emily specializes in the implementation of research repositories. She’s looking forward to creating new strategies to support successful research programs.
3:30 pm - 3:45 pm
3:45 pm - 4:15 pm
Talk and Live Q+A
A'verria Martin Director of Research Operations at ServiceNow
ResearchOps is an emerging discipline that is fundamental to developing a successful UX Research program at scale. But, with the newness of the field and no formal training path, it is somewhat unclear how to start a career in ResearchOps. During this talk we will get familiar with what ResearchOps Teams focus on and how they organize themselves. Consider how you can apply your diverse professional background to responding to the core areas of ResearchOps (e.g., recruitment, data knowledge and management, people), remembering that most people in ResearchOps had early careers in different disciplines and migrated to their current positions. And lastly, given the comprehensive scope and wide-ranging needs of a ResearchOps Team, talk through the unique attributes that will make you shine in a ResearchOps role.
A’verria Martin, Ph.D. is a daring, results-driven leader with 18 years of research and operations experience in both academics and enterprise. Currently, she is the Director of Research Operations at ServiceNow in San Diego, California. Previously to her current role, she spent 15 years in academics with a vast set of roles including study coordination, postdoctoral fellow, and ultimately Director of Geriatric Psychiatry. With a Master’s and Ph.D. in Marriage and Family Therapy, her roots are in systems thinking; understanding the delicate relationship and interconnectedness between product, business, and the user, which provides a holistic foundation to research and design at scale. Using this framework, A’verria is deeply invested in developing, refining and implementing policies, procedures and best practices that support researchers and non-researchers to initiate, conduct, and execute effective market, product, customer and UX research using standardized protocols and evidence-based methodology. She is excited to share her journey with you and provide strategies for kickstarting or advancing your career in ResearchOps.
4:15 pm - 4:45 pm
Talk and Live Q+A
Toluwa Awodiya Product Research Manager at Momentive
Using examples from my team at Momentive, I’ll show you how to inform your strategy around research operations and enablement initiatives. I’ll walk you through our biannual survey that not only measures aspects of ResearchOps components to help us determine where to prioritize our efforts but also acts as a success metric. In the talk, I will share how research was integral to launching research enablement activities and how it has been crucial in informing what we do.
Toluwa is a Product Research Manager at Momentive where she is responsible for spearheading the company’s Research Enablement initiative while conducting research on the SurveyMonkey product. Previously she led research on smart thermostats at ecobee, giving her a breadth of experience conducting research across hardware, firmware and even Machine Learning models. Toluwa loves geeking out over people and processes and is looking forward to sharing her learnings with the community.
4:45 pm - 5:00 pm
5:00 pm - 7:00 pm
AT THE INTERSECTION OF EAST WILLIAMSBURG AND BUSHWICK.
The ResearchOps Community is a global group of people who’ve come together to discuss the operations of user research and design research — also known as ResearchOps. ResearchOps includes the people, mechanisms, processes, and strategies that set research in motion.
We believe that ResearchOps is an emergent consequence of knowledge work at scale and that scaling the operation of research requires specific skills and attention to corporate memory.
We also believe that our collective experience holds the keys to building capability within the profession and industry as a whole.
The ResearchOps Community:
– has over 10,000 members from over 100 countries in 130 active Slack channels with almost 300,000 messages sent
– has 3 global workshop series presented in 60+ countries by volunteer facilitators with results published open source under CC Sharealike for anyone to use
– and going strong!
Why is ResearchOps important? There are lots of reasons given in/implied by the framework. Some of the most notable include:
– improving research participant experience as a participant or co-creator by working on bias, ethics, privacy, inclusion (operationalizing respect)
– operationalizing research data governance
– making research easier to do (i.e. “democratizing” research) through playbooks, supporting communities of practice, and researcher skills uplift
– working with research leadership to ensure a healthy, meaningful, and connected work life
– magnifying the impact of our research (knowledge sharing)
– operationalizing tools procurement – getting researchers access to the right tools to do their job whilst taking care of cybersecurity, legal, and privacy implications of procurement
Why should someone specialize in ops? ResearchOps is related to research, but distinct. ResearchOps professionals are library scientists, security and privacy experts, procurement specialists, and participant and stakeholder managers. Just as a professional violinist benefits from a good violin, so too do researchers benefit from dedicated attention to ResearchOps. Researchers need tools and processes that work. Your research and the people who give you their time deserve it.
ResearchOps is an emergent profession in its own right. People who practice ResearchOps help researchers do their best work, scale the impact of the craft, and are fundamentally changing the face of UX.
Great question. The ReOps Community wants everyone – our attendees, team and staff – to stay healthy and feel safe at ReOpsConf 2022.
ReOpsConf 2022 in-person tickets will only be available for purchase to those who are double vaccinated against COVID-19 and are willing to wear a mask or facial covering when indoors at all times.
Additionally, our team will be:
1. Conducting daily health checks for all attendees, team and staff. Anyone showing symptoms of COVID-19, testing positive for COVID-19, or being exposed to someone with suspected or confirmed COVID-19 will not be allowed entry to our event.
2. Selling a limited number of tickets to our in-person event to ensure room for social distancing.
3. Working with our venues to increase cleaning in high-traffic areas.
We are happy to refund anyone who has purchased an in-person ticket who is showing symptoms of COVID-19, has tested positive for COVID-19, or has been exposed to someone with suspected or confirmed COVID-19.
If any of these apply to you, please do not come to the event venue and enjoy our free live-streamed experience from the comfort of your own home. Just send an email to our team at email@example.com , and we’ll take care of your ticket – no proof necessary.
At this time, we will not be refunding in-person tickets for any other reason.